You run the closing, record the deed and mail the policy, and then you never hear from that buyer again until they call two years later asking where their survey is. Canopy is the thing that owns what happens next, and it puts your name on it.
If a closer on a busy Friday has to think about it, it does not happen. So the whole process is an insert in the folder they already assemble and a single upload back at the office.
The closing folder carries a one-page Canopy insert with a QR code. The buyer signs a one-page direction: send my documents to my record. Nothing else at the table changes.
The closer uploads the buyer-side package once, into that buyer's kit, from a portal scoped to your company. Not emailed, not dropped in a shared folder.
Nothing is opened, parsed or filed until the buyer claims their record and consents in the app. Until then the package sits encrypted in escrow.
They scan the QR that night or three weeks later, verify their email, tick consent, and the whole package is already waiting. Their only job is to say yes.
The lender has a slice. The realtor has none of it. The buyer has a folder they will lose. You are the only party in the transaction with the whole package, and today that position is spent on paper.
One extra step at funding. No change to SoftPro, Qualia, RamQuest or Landtech. No IT ticket. No money in either direction, ever, which is the point, not a limitation.
Two closings, then decideWe expect the review and would rather clear it once, in writing, than argue about it. Send us the questionnaire and the answer travels to every other agency on the same paper.
Claim codes travel on the paper insert in the closing folder. Tokens are one-time and stored hashed. We are not adding to wire-fraud exposure.
Documents sit encrypted and unprocessed until the buyer consents in the app. Two consent records per kit: the paper direction at the table and the in-app tick at claim.
Per kit, per company, per action. Your closers see only your company's kits. Everything here goes in writing for your underwriter.
No paper between our companies beyond the buyer's own direction form. If your closers hate it, we stop after two.